Complaints Policy
Mr C’s Tutoring Hub
At Mr C’s Tutoring Hub, we aim to provide a high-quality, positive tutoring experience for all children and families. We value feedback and take any concerns seriously, viewing them as an opportunity to improve our services.
This policy explains how complaints are handled fairly and transparently.
1. Raising a Concern
If you have a concern or are unhappy with any aspect of our tutoring services, we encourage you to get in touch as soon as possible so the issue can be addressed promptly.
Most concerns can be resolved quickly through open communication.
2. How to Make a Complaint
Complaints should be submitted:
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in writing
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via email
Please include:
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your child’s name
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a brief description of the concern
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any relevant details or dates
This helps us understand the issue clearly and respond appropriately.
3. Our Response
Once a complaint is received:
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it will be acknowledged within 5 working days
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the matter will be reviewed fairly and thoroughly
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a response will be provided within a reasonable timeframe
Where appropriate, we may suggest a discussion to clarify details and seek a resolution.
4. Outcomes
Possible outcomes may include:
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clarification or explanation
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an agreed action or adjustment
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a review of practice where necessary
While we aim to resolve all complaints amicably, refunds or compensation are not guaranteed and will be considered on a case-by-case basis.
5. Escalation
If a complaint cannot be resolved informally, it will be reviewed carefully and a final decision will be provided.
We are committed to handling all complaints respectfully and professionally.
6. Confidentiality
All complaints will be handled sensitively and confidentially.
Information will only be shared where necessary to investigate or resolve the issue.
7. Policy Review
This Complaints Policy is reviewed regularly to ensure it remains fair and effective.
8. Contact
For any questions regarding this Complaints Policy, please contact: