Privacy Policy

Mr C’s Tutoring Hub

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Mr C’s Tutoring Hub (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website [insert website URL] or use our tutoring services.

By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

Contact Information

Name, email address, and any other details you provide when completing forms, enquiring about services, or downloading resources.

Payment Information

Payments are processed securely via third-party payment providers (e.g. Stripe or GoCardless). We do not store or have access to your full payment card or bank details.

Student Information

If you enrol your child, we may collect limited information such as:

child’s first name
school year group
learning needs or areas for support

This information is used solely to deliver tutoring services appropriately.

Website Usage Data

This may include IP address, browser type, pages visited, and referral sources. This data is collected using cookies and analytics tools.

2. How We Use Your Information

We use personal data for the following purposes:

To provide tutoring services
Scheduling sessions, communicating with families, and supporting student learning.
To send requested resources
For example, emailing free guides or materials you have requested.
Service updates and relevant communications
Including information about sessions, programmes, or changes to services.
Marketing communications (optional)
If you have opted in, we may send occasional updates about tutoring services or availability. You can unsubscribe at any time.
Website improvement and analytics
To understand how our website is used and improve user experience.

We do not sell, rent, or trade personal data to third parties.

3. Lawful Basis for Processing (UK GDPR)

Under UK GDPR, we process personal data based on the following lawful grounds:

Consent – for marketing emails and optional communications
Contract – to deliver tutoring services you have signed up for
Legitimate interests – to operate and improve our business fairly and securely
Legal obligation – where required by law

4. Recordings and Online Sessions

Tutoring sessions may occasionally be recorded for safeguarding, training, or quality assurance purposes.

In some cases, short, anonymised snippets of recordings may be used for marketing or social media. These will:

never include children’s faces
never include names
never include voices or identifying information

Any use of identifiable images or recordings would only ever occur with explicit, written parental consent.

5. How We Store and Protect Your Data

We take data security seriously and use appropriate safeguards to protect personal information.

Data is stored securely using trusted platforms such as Wix and secure third-party providers
Access is limited to those who need it for legitimate purposes
Data is retained only for as long as necessary

You may request deletion of your data at any time, subject to legal or contractual obligations.

6. Sharing Your Information

We may share personal data only in the following limited circumstances:

Service providers
Such as website hosting platforms, email providers, or payment processors who help us deliver our services.
Legal requirements
Where disclosure is required by law or to protect rights, safety, or property.

All third parties are required to handle data securely and in line with UK GDPR.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and understand usage.

These may include:

Essential cookies – required for the website to function
Analytics cookies – to help us analyse website traffic (e.g. Google Analytics)
Marketing cookies – used only with consent

You can manage cookie preferences via the cookie banner or your browser settings. For more detail, see our Cookie Policy.

8. Your Rights Under UK GDPR

You have the right to:

request access to the personal data we hold about you
request correction of inaccurate or incomplete data
request deletion of your data
withdraw consent for marketing communications
request restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Where appropriate, we will notify users of significant updates.

11. Contact Details

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 Email: info@mrcstutoringhub.com
🌍 Website: [Insert Website URL]